Jaci Burton

Jaci Burton

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The Amazon Insult Continues…

So I’ve spent today waiting for Amazon’s explanation of why several of my erotic romances have been delisted. Still waiting. So far I’ve heard that it’s a glitch, a troll, and even blaming France. The only thing I do know is that sales ranks have not been reinstated on my books and I’m not happy about it.

For those who don’t understand what it means, let me explain. The sales # associated with a book is no great shakes. It’s just that that sales # affects a book’s visibility on the various Amazon bestseller lists (of which there are many), and the “If you like ___, then you’ll like ____” comparison, which also increases a book’s visibility.

My erotic romances almost always hit several of the Amazon bestseller lists. Which means…more visibility for my books to readers who might not go to Amazon looking specifically for Jaci Burton, but would go there looking for….let’s say, hey, let’s look at the top 100 contemporary romances, or the top 100 erotic romances, or the top 100 adult fiction titles. Yes, I’ve been on all those lists every day. Now? No. Because my books don’t have sales #’s on them. Hence the term ‘delisted’. Does it affect my sales at Amazon? You bet your ass it does.

What’s even more bizarre? Go to Amazon, click on “All Departments”. Then in the search box type in “Porn”. The first item up is Naughty Girls Rock, a dvd. It has a sales ranking. Or type in “Vibrators”. The # 1 item is the Trinity Rabbit Vibrator. And yes, it, too has a sales rank. But my books? No sales rank. So explain to me, Amazon, what exactly are you trying to protect your customers from? Gay, lesbian fiction and non fiction as well as erotic fiction? But it’s okay for your customers to buy porn and vibrators? If y’all understand that, then you’re smarter than I am.

More informative links:

Dear Author

Smart Bitches

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12 Responses to The Amazon Insult Continues…

  1. 1

    They have made many angry including me..MY work has also been affected..I think this is just crap…A huge amount of sales are adult books…People are already planning on not shopping there no more because of this move…I don’t buy it that it is a glitch….If they want to keep up the sales and customers they should fix it…and fast…

  2. 2

    I often get Jaci Burton books up on the “if you’d like this” and have checked yours out as a result.
    I’m going to end up buying them at BN. “Unlaced” will be bought there I guess.

  3. 3
    Elaine says:

    But it’s okay for your customers to buy porn and vibrators?

    Yes because they are for ‘straight’ people. No straight person reads erotica or oooh, gay erotica, unless you know, your dirty like me.

  4. 4
    Victoria says:

    I’m not into any of the gay stuff but it’s bull shit that they censor it. My hell! You can get porn and vibrators but not books. Holy shit! I don’t understand it. If you don’t want to look at the item, click onto another effing page. How hard is that. My 6 year old niece knows how to navigate the internet and how to look at stuff she wants to and how to get out of stuff she doesn’t. What is our country coming to?

  5. 5
    Vicki says:

    You are number 23 on alibris which may be one of my new sites for book buying.

  6. 6
    Lea says:

    Hi Jaci:

    This draconian censorship is intolerable from a giant like Amazon.

    I blogged about it here: http://lea-closetwriter.blogspot.com/2009/04/amazon-we-have-problem_12.html

    Amazon has lost a customer.

    Warm Regards
    L

  7. 7
    Cheryl McInnis says:

    Wasn’t it Dustin Hoffman in Rain Man that famously said” KMART sucks”?
    Well, Cheryl is now changing it to “AMAZON SUCKS!” Not only do they suck, they suck big, hairy donkey balls. So there! :- P

  8. 8
    Ashlynn says:

    Jaci- I emailed them and received this reply :

    Hello,

    Thank you for contacting Amazon.com.

    This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

    It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

    Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

    Thanks for contacting us. We hope to see you again soon.

    Sincerely,

    Customer Service Department
    Amazon.com

    So that’s what they sent me. Hopefully, it will fix the problem. We will see.
    Ashlynn

  9. 9
    Melissa says:

    Jaci…….was going to post my reply from Amazon, but I can see it was a mass response………it’s the same as listed above. So we’ll see how quickly they get the problem fixed, won’t we???
    As far as ‘ham fisted’ that kinda sounds like they had a fall guy, doesn’t it???

  10. 10
    Emily says:

    Jaci- I’m not sure what to make of it. I already boycotted Amazon for one year March ’08-March ’09 for screwing with my bank account. Amazon took out my money, but “someone” didn’t credit it on the amazon site. Yea, no clear cut answer on that one, just “we’re sorry, you were in a comupter ‘glitch’” Computer glitch my ass, you reported me as a non-paying customer and sent me and my credit report to a collections agency for six months straight. ya, I’ve boycotted before, I can boycott again. If it’s a bookstore, they have an 800 number and they have been very willing to do a phone order sans amazon!!!
    Now, you one of auto-buy-fav authors is getting NO credit?!?! This may be one more nail in the coffin! Hope your day gets better! A Huge fan! Emily

  11. 11
    azteclady says:

    Jaci, this sucks beyond the telling. I was offline most of the weekend, so I’m pretty much playing catch up.

    Off to write letters…

  12. 12
    jeanne sheats says:

    I’ve already boycotted Walmart and it looks like I will be adding Amazon to my list.

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